Returns & Exchanges
At Pacifica Beauty, we want you to love your clean beauty products, which is why we offer a 30-day return window for items that don't meet your expectations. Please ensure items are gently used or unopened to qualify for a full refund to your original payment method.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid USPS shipping label provided at the end of the return request process.
Pack Your Items
Carefully place your products in the original shipping box or a similar sturdy mailer, ensuring they are padded to prevent leaking during transit.
Drop Off and Refund
Drop your package at any authorized USPS location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing